Terms of Use

Web browser cookies

Our Site may use cache and "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information bdtask may collect and use Users personal information for the following purposes:

To run and operate our Site We may need your information display content on the Site correctly. To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site We may use feedback you provide to improve our products and services. To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Refund and Cancellation Policy for online food ordering

Cancellation

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. Cancellation of order can be done for Cash on Delivery order if the order is not processed from "Tang Chao Si Fang Cai (tangchaosg.com)" . For online payment cancellation of order is not allowed.

"Tang Chao Si Fang Cai (tangchaosg.com)" has the right to cancel order in such case full refund will be done from the website to the payment method used while placing the order for online payments. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

We reserve the sole right to cancel your order in the following circumstance:

  • in the event of the designated address falls outside the delivery zone offered by us;
  • failure to contact you by phone or email at the time of confirming the order booking;
  • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
  • unavailability of all the items ordered by you at the time of booking the order

Refunds

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

your order packaging has been tampered or damaged at the time of delivery;

  • us cancelling your order due to
    (A) your delivery location following outside our designated delivery zones;
    (B) failure to contact you by phone or email at the time of confirming the order booking; or
    (C) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 5-7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

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